Digital banking.

A new look for your Interac^® e-Transfer notifications.

On October 22, Interac is refreshing the design look and feel on all email notifications, including:

• Receive and send notifications
• Autodeposit send, receive and registration notifications
• Request money notifications

No action is needed on your part

You don't need to do anything differently. Your settings, including Autodeposit, won’t change, and you can send and receive money as you always do. You will continue to enjoy the same security and convenience when sending and receiving funds.

You can help keep your financial activity secure

Although nothing is changing with how you send and receive money using Interac, you have an important role to play in protecting your accounts. Here are some ways to ensure your online and mobile banking is as secure as possible:

• Set up Interac e-Transfer Autodeposit for ease, added security and so you never need to click on a link to accept a transfer.  You can set up Autodeposit in online or mobile banking.
• Sign in to your online banking from your trusted device to verify a deposit.
• If you don’t have Interac e-Transfer Autodeposit set up, always use a strong e-Transfer password that can’t easily be guessed or found, and make sure you share it through a safe channel.
• Sign up for Two-factor Authentication.
• Sign up for Security and Transaction alerts on your accounts through your online or mobile banking.

Ensure the e-Transfer notification you receive is actually from Interac.

Interac is a safe and secure method to send and receive money, but it's important to ensure the notifications are actually from Interac.

• If you receive an Interac e-Transfer text or email you weren’t expecting from someone you know, don't reply to the email or text. Contact them using another channel to confirm they sent the request.
• Incoming Interac e-Transfer emails are sent from "notify@payments.interac.ca" and texts come from "100001.”
• If you don’t have Interac e-Transfer Autodeposit set up, always use a strong e-Transfer password that can’t easily be guessed or found, and make sure you share it through a safe channel.
• Interac does not use QR Codes as a payment method.
• If you don’t recognize the sender and you suspect that the email notification that you have received is fraudulent or a phishing attempt, do not click on any links.
• If you have clicked on a QR code or any other e-Transfer notification not from Interac, notify our Member Contact Center at 1.866.923.4778 right away to advise us and protect your accounts.

Telephone Banking.

Our telephone banking service is longer available as of September 10, 2024. To continue managing your accounts securely and conveniently, please use:

• Online Banking: View our video guides, brochures or FAQs on how to get started.
• Member Connection Centre: Call 1-866-923-4778.
• Branch Services: Visit your nearest branch.