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Frequently Asked Questions
We take great care in reviewing our accounts and fees regularly to ensure we provide our members with good value and cover the costs of our services. After our latest review, we've decided to make some changes to the fees for personal and business banking accounts. While some fees will be increasing, many will stay the same. Overall, our services remain competitive with other financial institutions, and we strive to continue offering you the best possible value.
The monthly fee for the Necessities personal account monthly account fee will increase to $3.95.
The Business Unlimited account fee will increase to $40.00 per month.
Please note: the initial Business Unlimited account fee was part of a promotional offer, intended to provide temporary savings to our members as they explored the value of doing their business banking with us. As we transition to the standard rate of $40 per month, this account remains the most competitively priced unlimited business account in the Alberta market.
Please note: the initial Business Unlimited account fee was part of a promotional offer, intended to provide temporary savings to our members as they explored the value of doing their business banking with us. As we transition to the standard rate of $40 per month, this account remains the most competitively priced unlimited business account in the Alberta market.
The changes we're making will affect each person a bit differently, based on the accounts they have with our credit union. If you happen to have one or more of the accounts mentioned earlier, your fees will be adjusted as described, and you'll see the new charges on your June member statement.
If you’re wondering whether these changes might affect you, don’t worry! We’re here to lend a hand. Feel free to visit your local branch or give us a call at 1-866-923-4778. We’d love to chat and help you out.
Yes! We have a variety of account options and changing your account plan is a quick and easy process. Some members may benefit from switching to a different plan – we can help you find the right one.
If you would like to make changes to your account or discuss and review which account would best suit your needs, we encourage you to visit your local branch or call the Member Contact Centre at 1-866-923-4778. Let’s make sure you’re getting the best value. Our team can walk you through your options.
If you would like to make changes to your account or discuss and review which account would best suit your needs, we encourage you to visit your local branch or call the Member Contact Centre at 1-866-923-4778. Let’s make sure you’re getting the best value. Our team can walk you through your options.
We always make sure to compare our account options and service fees with others to keep them competitive. We truly believe our accounts offer great value, especially when you think about the personal touch, community support, and special member perks that come with being part of our credit union.