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Important account update.

Dividend share account consolidation.

At connectFirst, we’re dedicated to streamlining and enhancing your banking experience. As part of this ongoing effort, we will be making some changes to simplify some of our member accounts and ensure the best possible service for everyone.

What do you need to know?

We will be consolidating any Common Share Dividend accounts that hold a balance greater than $0 into the member’s existing Member Common Share account. This change is being made because the dividend account is currently redundant.

There are no changes to the rate of return on dividends, and all annual dividends will be directly added to the member’s main common member share.

Questions?

We’re here to help. Check out our frequently asked questions below, give our Member Connection Centre a call at 1 (866) 923-4778 or visit your local branch.

FAQs

This change will streamline and improve the member’s banking experience, as the Common Share Dividend account is considered redundant.


The work to transfer any Common Share Dividend account balances over to the corresponding Member Common Shares will begin on September 23 and will be fully completed before the end of November.

Yes, combining common share accounts will be excluded for the following:

  • Registered Common Share Dividends
  • Common Share Dividends that are part of an Estate
  • Common Share Dividends and Member Common Share that are jointly owned
  • Common Share Dividend accounts with no corresponding Member Common Share account

There will be no change in how the rate of return is calculated.

In November 2024, members will observe two dividend payments processed to the Member Common Share account. One payment will be for the dividends on the closed Common Share Dividend account balance, and the other for the Common Share account balance.

To complete the consolidation, we will start by transferring all of the funds from your Common Share Dividend account over to your Member Common Share account. There will be a description added onto this transaction to specify where those funds have been transferred from and to which can be seen on your account history within online banking or your account statement. 

Once the transfer of funds has been completed, we will then close your Common Share Dividend account which will also be shown on your statement.*



*See below FAQ for more information on your statement.

There are two possible scenarios based on how your statements were being received prior to the closure:

  • Members who have always received a stand-alone paper or e-statement for the Common Share Dividend account will receive one final separate stand-alone closed account statement based on their existing statement frequency dates and statement option (paper or e-statement).
  • Members receiving a statement that included their Common Share Dividend account will see the funds transfer and account closure on their next statement following the closure.
Please note that members who were receiving a stand-alone statement for their Common Share Dividend account, will no longer have self-serve access to their e-statement history through online banking once your account has been closed. If you would like a copy of a historical statement for this closed account, you can reach out to your local branch or give us a call at 1.866.923.4778 and we'd be happy to download a copy for you.
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