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Access online banking from the blue button at the top right of our website. You can also view our onboarding guides for step by step information on logging on for the first time and setting up your digital account.
You can access the connectFirst Credit Union app by searching for "Connect First Mobile Banking" in the App Store or "Connect First Credit Union" in the Google Play Store.
Yes. You will be prompted to set this up, if you choose, when you log in for the first time. Or you can change your log in settings under More > Security Settings > Biometric Authentication.
Once your username has been selected, you are unable to change it. Alternatively, you can use your 19-digit PAN (number on your debit card) in the username field if preferred.
The mobile app is available on iPad. If you are looking to use the mobile app on your tablet, you can access online banking through your mobile browser by visiting https://banking.connectfirstcu.com.
After three attempts with the incorrect password, the mobile application will display a locked-out message.
To get it unlocked, please call the phone number that appears in the error message.
You can also select the Forgotten Password link to reset your login and follow this process.
Access online banking from the blue button at the top right of our website. You can also view our onboarding guides for step by step information on logging on for the first time and setting up your digital account.
You can access the connectFirst Credit Union app by searching for "Connect First Mobile Banking" in the App Store or "Connect First Credit Union" in the Google Play Store.
Yes. You will be prompted to set this up, if you choose, when you log in for the first time. Or you can change your log in settings under More > Security Settings > Biometric Authentication.
Once your username has been selected, you are unable to change it. Alternatively, you can use your 19-digit PAN (number on your debit card) in the username field if preferred.
The mobile app is available on iPad. If you are looking to use the mobile app on your tablet, you can access online banking through your mobile browser by visiting https://banking.connectfirstcu.com.
After three attempts with the incorrect password, the mobile application will display a locked-out message.
To get it unlocked, please call the phone number that appears in the error message.
You can also select the Forgotten Password link to reset your login and follow this process.
- Go to Move Money > Transfer Funds
- Select the transfer to account from the dropdown
- Enter the amount
- Enter a memo (optional)
- Select ‘Continue’
- Review the details and select ‘Continue’
- Click the favourites icon (heart with plus [+] symbol)
- Enter the favourite name
- Select add to favourites
To add another favourite transaction, follow the above steps using whatever transaction is desired i.e.: recurring bill payment, e-Transfer.
- Login to digital banking on the mobile app.
- Click on your profile picture in the top left corner or go to More > Profile.
- Click 'Customize pictures'.
- Select 'Take picture' or 'Add photo' for either the background or profile picture.
- Choose/Take picture.
- Click/tap 'done'.
- Login to digital banking
- From the menu select 'Accounts' > 'Customize Accounts'
- Click the 'pencil' icon
- Type in the nickname of the account
- Click 'Update'
- Login to digital banking
- From the menu select 'Accounts' > 'Customize Accounts'
- Click the 'star' icon next to the preferred account
- Click 'Save'
- Login to digital banking
- From the menu select 'Accounts' > 'Customize Accounts'
- Toggle the visibility on or off under visible
- Click 'Save'
- Login to digital banking
- From the menu select 'Accounts' > 'Customize Accounts'
- Click on the icon under Order and drag and drop the account to your preferred order
- Click 'Save'
Opening an account online using your desktop browser:
- Log in to your account at banking.connectfirstcu.com
- Hover over accounts and click on open account
- Select the type of account you would like to open
- Click to open the account of your choice
- Enter or select:
- The account you would like your initial deposit to come from for your new account
- The name you would like your account to have
- The initial deposit you would like to make to the account
- The intended use of the account
- if the account will be used by or on behalf of a third party
- Continue
- Confirm your details, and continue
- Log in to your account using our banking app on your mobile device.
- Click on accounts
- Select Open account button under the type of account you would like to open
- Swipe to choose the account you would like, and select open account.
- Follow the same steps from number 5 onward from above.
- Premium Savings
- Simple Save
Yes! Your new account will show on a separate e-Statement from your former accounts.
If you would like to consolidate your statements or prefer paper statements please connect with your branch or our Member Connection Centre at 1.866.923.4778. You can also change your statement preference to paper instead of electronic through your digital bank account under general settings.
Access online banking from the blue button at the top right of our website. You can also view our onboarding guides for step by step information on logging on for the first time and setting up your digital account.
You can access the connectFirst Credit Union app by searching for "Connect First Mobile Banking" in the App Store or "Connect First Credit Union" in the Google Play Store.
Yes. You will be prompted to set this up, if you choose, when you log in for the first time. Or you can change your log in settings under More > Security Settings > Biometric Authentication.
Once your username has been selected, you are unable to change it. Alternatively, you can use your 19-digit PAN (number on your debit card) in the username field if preferred.
The mobile app is available on iPad. If you are looking to use the mobile app on your tablet, you can access online banking through your mobile browser by visiting https://banking.connectfirstcu.com.
After three attempts with the incorrect password, the mobile application will display a locked-out message.
To get it unlocked, please call the phone number that appears in the error message.
You can also select the Forgotten Password link to reset your login and follow this process.
- Go to Move Money > Transfer Funds
- Select the transfer to account from the dropdown
- Enter the amount
- Enter a memo (optional)
- Select ‘Continue’
- Review the details and select ‘Continue’
- Click the favourites icon (heart with plus [+] symbol)
- Enter the favourite name
- Select add to favourites
To add another favourite transaction, follow the above steps using whatever transaction is desired i.e.: recurring bill payment, e-Transfer.
- Login to digital banking on the mobile app.
- Click on your profile picture in the top left corner or go to More > Profile.
- Click 'Customize pictures'.
- Select 'Take picture' or 'Add photo' for either the background or profile picture.
- Choose/Take picture.
- Click/tap 'done'.
- Go ‘Transfers & Payments’ (in the app go to Move Money) and click ‘Interac e-Transfer.’
- Click ‘Request money.’
- Select the contact you wish to request money from using the dropdown.
- Enter the amount.
- Add optional invoice number.
- Add an optional payment due date.
- Add an optional message.
- Choose the account you would like the funds to deposit to once that contact fulfills your request.
- Check the consent box, if it is true.
- Click ‘Continue.’
- Confirm details.
Fulfilling a request for money from someone else is considered an outgoing Interac e-transfer in our system and will be charged as such depending on your account fee structure.
For example, if your account allows for unlimited free outgoing e-transfers, you will also be able to fulfill an unlimited amount of requests for money from people for free. If your account allows for two free outgoing e-transfers, you will be able to send two Interac e-transfers or fulfill two requests for money for free, or one outgoing e-transfer and one fulfill request for a total of two free.
Any charges for fulfilling a request for money will be included within any Interac e-transfer counts as part of your account's monthly service fees.
- Login to your digital bank account through the connectFirst app on your mobile device
- Go to Activities
- Select Download void cheque
- Choose the account you would like to download a void cheque for
- Export
- Send or save a copy of your void cheque somewhere by clicking on the share icon
- Login to your digital bank account through a browser on your desktop or tablet
- Go to Accounts > Cheques > Download void cheque
- Choose the account you would like to download a void cheque for
- Export
- The void cheque will be downloaded to your files
- Go to Move money > Transfers > Mobile deposit.
- Select the account that you want to deposit to.
- Next add the amount of the cheque and then take pictures of front and back of cheque.
- Press Continue to complete your cheque deposit.
Mailed Form:
You can fill out one of the forms below depending on whether you are an individual or corporation, and mail them it in to:
Receiver General for Canada
- Download direct deposit request form for individuals
- Download direct deposit request form for corporations
If you need a hand filling out your banking information, feel free to pop in to your local branch, or give us a call at 1.866.923.4778.
CRA Account Portal:
- SIN
- Full name and address
- Date of birth
- Most recent income tax and benefit return
- Info on the most recent payments received from CRA
- Banking information
- Three digit financial institution number
- 899
- Five digit transit number
- Find yours here. Search for your branch, click view results list at the top of the map and then view more details for that location. Transit number will be listed there.
- Account number
- Find yours under account details within your online banking, listed on the bottom of cheques, or on your paper statements!
- Three digit financial institution number
Opening an account online using your desktop browser:
- Log in to your account at banking.connectfirstcu.com
- Hover over accounts and click on open account
- Select the type of account you would like to open
- Click to open the account of your choice
- Enter or select:
- The account you would like your initial deposit to come from for your new account
- The name you would like your account to have
- The initial deposit you would like to make to the account
- The intended use of the account
- if the account will be used by or on behalf of a third party
- Continue
- Confirm your details, and continue
- Log in to your account using our banking app on your mobile device.
- Click on accounts
- Select Open account button under the type of account you would like to open
- Swipe to choose the account you would like, and select open account.
- Follow the same steps from number 5 onward from above.
- Premium Savings
- Simple Save
Yes! Your new account will show on a separate e-Statement from your former accounts.
If you would like to consolidate your statements or prefer paper statements please connect with your branch or our Member Connection Centre at 1.866.923.4778. You can also change your statement preference to paper instead of electronic through your digital bank account under general settings.
Members can pay with Apple Pay when connecting their Interac® Flash Debit Card to their Apple Wallet, after downloading the latest version of the connectFirst banking app. Once you've linked an active flash card to Apple Pay, you can use it at any location where Interac® Flash is available in Canada.
Apple Pay is for iOS users who use debit frequently for payment, and want a secure, contactless payment functionality with all the benefits of Interac® Flash, and the added convenience of securely paying for purchase without your member card.
How to Install Apple Pay to Your iPhone, right from your connectFirst mobile app:
- Download the latest connectFirst Mobile Banking App (if you haven't already!) onto your Apple iPhone. iOS version 11 or greater, and iPhone 6 or greater are required.
- Log in to your digital bank account.
- Click on the 'More' tab in the mobile app, then click on 'Apple Pay'.
- Click 'Add to Apple Wallet' beside the card you wish to add and follow the screen prompts.
- You will receive a success message upon completion and your card is ready to use for Apple Pay!
How to Use it Once Installed:
- Hold your unlocked iPhone near the payment pad.
- Follow the instructions on the screen.
- Use your Touch ID, Face ID or device passcode to complete the payment then watch for your purchase to be approved.
Members can make quick and easy contactless payments with Google Pay on their Android devices. Online, in apps or in physical stores, use your Android device to make everyday purchases anywhere that the following symbols are displayed.
How to set up Google Pay:
- Download or open the Google Pay app.
- Follow the instructions to add your member card.
How to pay in stores with Google Pay:
- Simply unlock your phone (you don't even need to open the app).
- Hold the back of your device to the payment terminal.
- You'll see a check mark on your screen when payment is successful.
How to pay in-apps with Google Pay:
- Once you've added your card to a device, there's no need to enter your payment info at checkout.
- Just select the option of 'Google Pay', confirm your purchase and you're all set.
Members, you can swipe up from the home button on your Samsung Android device for a simple way to access your connectFirst member card. Purchases can then be authenticated with your PIN, iris or fingerprint* before tapping your phone over a POS terminal. Samsung Pay can be used at merchant terminals where you can tap, scan or swipe a payment card.
How to set up Samsung Pay:
- Make sure you own a compatible Samsung Phone or Watch.
- Samsung Pay should be preloaded on any available Samsung phone, but it can easily be re-installed by visited your Google Play Store.
- Open the Samsung Pay app and tap 'Get Started'.
- Enter a PIN for Samsung Pay, and then enter it again to confirm.
How to make retail purchases with Samsung Pay:
- Select the Samsung Pay app icon on swipe up from the bottom of your Samsung Android device.
- Authenticate your identity easily using your iris, fingerprint or by entering your PIN.
- Hold your phone over any POS terminal accepting payment cards that tap, swipe or scan.
- If its your first time using Samsung Pay, you will be asked to add payment cards. Follow the prompts to do this.
Opening an account online using your desktop browser:
- Log in to your account at banking.connectfirstcu.com
- Hover over accounts and click on open account
- Select the type of account you would like to open
- Click to open the account of your choice
- Enter or select:
- The account you would like your initial deposit to come from for your new account
- The name you would like your account to have
- The initial deposit you would like to make to the account
- The intended use of the account
- if the account will be used by or on behalf of a third party
- Continue
- Confirm your details, and continue
- Log in to your account using our banking app on your mobile device.
- Click on accounts
- Select Open account button under the type of account you would like to open
- Swipe to choose the account you would like, and select open account.
- Follow the same steps from number 5 onward from above.
- Premium Savings
- Simple Save
Yes! Your new account will show on a separate e-Statement from your former accounts.
If you would like to consolidate your statements or prefer paper statements please connect with your branch or our Member Connection Centre at 1.866.923.4778. You can also change your statement preference to paper instead of electronic through your digital bank account under general settings.
Members can pay with Apple Pay when connecting their Interac® Flash Debit Card to their Apple Wallet, after downloading the latest version of the connectFirst banking app. Once you've linked an active flash card to Apple Pay, you can use it at any location where Interac® Flash is available in Canada.
Apple Pay is for iOS users who use debit frequently for payment, and want a secure, contactless payment functionality with all the benefits of Interac® Flash, and the added convenience of securely paying for purchase without your member card.
How to Install Apple Pay to Your iPhone, right from your connectFirst mobile app:
- Download the latest connectFirst Mobile Banking App (if you haven't already!) onto your Apple iPhone. iOS version 11 or greater, and iPhone 6 or greater are required.
- Log in to your digital bank account.
- Click on the 'More' tab in the mobile app, then click on 'Apple Pay'.
- Click 'Add to Apple Wallet' beside the card you wish to add and follow the screen prompts.
- You will receive a success message upon completion and your card is ready to use for Apple Pay!
How to Use it Once Installed:
- Hold your unlocked iPhone near the payment pad.
- Follow the instructions on the screen.
- Use your Touch ID, Face ID or device passcode to complete the payment then watch for your purchase to be approved.
Members can make quick and easy contactless payments with Google Pay on their Android devices. Online, in apps or in physical stores, use your Android device to make everyday purchases anywhere that the following symbols are displayed.
How to set up Google Pay:
- Download or open the Google Pay app.
- Follow the instructions to add your member card.
How to pay in stores with Google Pay:
- Simply unlock your phone (you don't even need to open the app).
- Hold the back of your device to the payment terminal.
- You'll see a check mark on your screen when payment is successful.
How to pay in-apps with Google Pay:
- Once you've added your card to a device, there's no need to enter your payment info at checkout.
- Just select the option of 'Google Pay', confirm your purchase and you're all set.
Members, you can swipe up from the home button on your Samsung Android device for a simple way to access your connectFirst member card. Purchases can then be authenticated with your PIN, iris or fingerprint* before tapping your phone over a POS terminal. Samsung Pay can be used at merchant terminals where you can tap, scan or swipe a payment card.
How to set up Samsung Pay:
- Make sure you own a compatible Samsung Phone or Watch.
- Samsung Pay should be preloaded on any available Samsung phone, but it can easily be re-installed by visited your Google Play Store.
- Open the Samsung Pay app and tap 'Get Started'.
- Enter a PIN for Samsung Pay, and then enter it again to confirm.
How to make retail purchases with Samsung Pay:
- Select the Samsung Pay app icon on swipe up from the bottom of your Samsung Android device.
- Authenticate your identity easily using your iris, fingerprint or by entering your PIN.
- Hold your phone over any POS terminal accepting payment cards that tap, swipe or scan.
- If its your first time using Samsung Pay, you will be asked to add payment cards. Follow the prompts to do this.